Norton Lifelock

India’s unique ecommerce eco-system comprises debit card and Netbanking and e-wallet customers who were excluded from the existing Credit card system and USD payment option on the international website. Yet, this customer base represents over 850 debit card holders. And add to this the customer base preferring Netbanking and e-Wallet methods of payment, meant that the business needed to be able to integrate its international website with an underlying ecommerce facilitation engine in INR currency.

NP was appointed as the authorized reseller for the Norton LifeLock (formerly Symantec) antivirus product in India. An affiliate fulfilment middleware and Pan-India Ecommerce platform was designed and built by us, which today allows the business to leverage its significant brand value in the Country.

• The brand has its own proprietary platform for management of digital sales with end-to-end implementation of the entire cycle, however, with the introduction of Indian gateways, the requirement was not just to build wrapper APIs but to also customize the platform for Debit Cards, NetBanking and Wallets for Indian Customers.
• Reaching out to the large customer base of India needed to overcome the following challenges:
  • Symantec needs to have an Indian entity to collect payments in India.
  • The International online portal with non-Indian Payment Gateways will accept only International transactions enabled Credit Cards.
  • Indian Customer is hesitant to use credit card on non 3D secure sites.
  • The Indian government compliances needs to be complied with for taxation, etc.
  • Need was to develop an API based system that will act as a middle layer between Customer, Payment Gateway and Symantec and provide a seamless experience to customer.
  • Enable both the frontend and Backend systems to accept multiple payment types like NetBanking, Debit Cards and Wallets.
  • There was a need to develop a custom solution with modifications to Symantec’s own platform for API based integrations.

• A digital middleware, that accepts payment from Indian customers using methods (Debit Cards, NetBanking and Wallets), not available within the USA website.
• Hence, a completely API based solution that integrates the international website with a payment gateway service and customer as a middle layer to facilitate Sales/Refunds/Renewals/Support - allowing Indian Customers to use the NetProphets’ platform to purchase Symantec products.
• Legal and government compliances by NP India Office.
• NetProphets became Merchant on Record for all Digital Sales of Symantec in India.
• Predictive modelling of historical data to forecast sales - regions, demographics and repeat customers.
• Current Sales on system
  • Approx. 2 Million USD in annual Transactions
  • Relationship in 5th Year of Operation