RI Networks

A White-labelled CRM System to manage and Monitor the customer subscriber base for RI NETWORKS, an internet services provider, and its brand Timbl.

To manage business operations from Lead Generation to Customer Servicing and Collections. System challenges included delivering services in collaboration with multiple Business Partners, Network Partners and Service Partners.

• Lead Management and Customer Acquisition automation.
• Flexible Architecture – Faster adaptation to Process Changes.
• Collaboration with multiple Business Partners, Network Partners and Service Partners. Managing these multiple partners to deliver services in a time bound manner.
• Integrating with Billing and Financial Systems and executing to allow for planning collections by the Finance/Sales teams.
• Transactional & Analytical Reporting for the needs of the business users, with continued automation of processes in keeping with a growing business.
• Operations Support System.